Returns policy

• You can cancel within 14 days of receiving your watch, for any reason, whether you bought it online or at an appointment.
• Return it within a further 14 days, in the same condition, with everything it came with.
• Send it by a fully insured, tracked and signed-for service. You pay the return postage unless the watch is faulty or not as described.
• We refund you within 14 days of receiving the watch back.

If you buy a watch from us online, you can change your mind and cancel your order within 14 days of the day you (or someone you nominate) receive it. You don’t need to give a reason.

To cancel, email us at sales@cotswoldjeweller.uk with your name, the watch and your order date. You can use the cancellation form in our terms of sale, but you don’t have to. We’ll confirm by email and tell you where to send the watch.

Please send the watch back within 14 days of telling us you’re cancelling. It must be:

• in the same condition as when you received it, with no new marks, wear or adjustments;
• returned with everything it came with, including the box, papers, cards, spare links and any tags;
• sent by a fully insured, tracked service that needs a signature on delivery, insured for the full price you paid.

You can handle and try on the watch as you would in a shop. Please don’t wear it out, resize the bracelet, remove protective film or have it opened or serviced.

Until the watch reaches us, it’s your responsibility, so please pack it securely and keep your proof of postage.

If you change your mind, you pay the cost of returning the watch. If the watch is faulty, damaged in transit or not as described, we’ll arrange and pay for its return.

We’ll refund the price you paid, including standard delivery, within 14 days of receiving the watch back, or of you showing us proof you’ve sent it, whichever is sooner.

• Card, Apple Pay and Google Pay payments are refunded to the same card or account.
• Cash and bank transfer payments are refunded by bank transfer.
• For cryptocurrency payments, we’ll agree with you how the refund is made.

If the watch comes back with more wear or handling than needed to examine it, or without items it came with, we may reduce the refund to reflect its reduced value. We’ll explain any reduction in writing.

Your watch must be as described, of satisfactory quality and fit for purpose. If it isn’t, please contact us as soon as possible. Under the Consumer Rights Act 2015, you can reject a faulty watch within 30 days of receiving it for a full refund; after that, you’re entitled to a repair or replacement, or in some cases a refund.

These rights are in addition to your 14-day right to cancel, and nothing in this policy affects your legal rights. For advice, contact Citizens Advice.

We don’t have shop premises, so if you buy a watch from us at an appointment, the same 14-day right to cancel applies, starting from the day you receive the watch.

Email us at sales@cotswoldjeweller.uk or call 07931 432881. See also our terms of sale.